Warranty Information
Warranty and Replacements
Of course we do! We fully warranty our products with our Recommended Vendors. If you use one of our products with a product from one of these vendors and run into issues, we will replace that product and if you message the vendor you purchased from they will also replace their product for you. This warranty follows our other warranty policies, so be sure to keep reading regarding how warranty claims are handled below!
Absolutely! If you have any products that arrive not looking right, we'll ask for a picture to confirm the damage. If the product is damaged, we'll get a new one out for you, offer store credit for your next order, or offer to replace the product on your next order, whichever option you prefer, in accordance with our other warranty policies.
For damaged products we ask that you let us know as soon as you know. For orders received damaged, we will offer to send a replacement package if we are notified within 14 days of delivery. After 14 days, we will offer store credit, or a replacement on your next order. We cannot warranty damage claims for orders delivered past 90 days.
Due to the nature of our products, we cannot always warranty used products. We do not warranty products that have been cut open for use, regardless of when in the growing phase the bag was cut. We also do not warranty products that are used with home made materials. For products used with vendors not listed on our Recommended Vendors list, we may only offer to replace your product on a future order. We are familiar with numerous other vendors who are not listed on our Recommended Vendors list and we do warranty several others. We do not warranty our products used with Myyco or Innoculate the World products. We do not warranty items that are cut open at any phase of your project, and we do not warranty agar that has been used or removed from the shrinkwrap packaging.
To file a warranty claim please email Help@BoomingAcres.com, or fill out our Contact Form. We will need your order number and pictures of the product you wish to file a claim for. Without pictures of the product, we may not be able to warranty your order, so please take ample pictures to show your issue!
We have more encompassing warranty information available on our Disclaimer, policies, and TOS page, but this covers all the basics! If you have a question always feel free to reach out to Help@BoomingAcres.com to ask!
